Good morning,
I have Sysaid On-Prem and I'm on version v23.3.36 b3, and it's been almost a year since the last update.
Will there be any more updates for the On-Prem version?
+4Hi there,
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
**AI magic at your service!**
Good morning! Yes, there are updates available for the SysAid On-Prem version. The latest version available is v23.3.38 b13. Here are the steps to update your SysAid On-Prem installation:
### Step-by-Step Guide to Update SysAid On-Prem
1. **Check System Requirements**:
- Ensure that your server meets the system requirements for the latest SysAid version. This includes adequate CPU, memory, and disk space.
2. **Backup Your Data**:
- Before proceeding with any updates, ensure that you have a complete backup of your current SysAid environment, including the database and any custom configurations.
3. **Download the Latest Installer**:
- You can download the latest installer for SysAid from the following link:
- [SysAid On-Prem v23.3.38 Download](https://documentation.sysaid.com/docs/latest-version-installation-files)
4. **Stop SysAid Services**:
- Stop all SysAid services on the server. This can be done through the Services management console on Windows or using the appropriate command on Linux (e.g., `sudo systemctl stop sysaid`).
5. **Run the Installer**:
- Execute the installer you downloaded and follow the on-screen instructions to complete the update. Make sure to select the option to update the existing installation.
6. **Restart SysAid Services**:
- Once the installation is complete, restart the SysAid services.
7. **Verify the Update**:
- Log in to your SysAid admin account and verify that the update has been applied correctly. Check the SysAid logs to ensure there are no errors.
8. **Test Functionality**:
- Test key functionalities of SysAid to ensure everything is working correctly after the update.
If you encounter any issues during the update process or need further assistance, please don't hesitate to reach out!
Many thanks,
SysAid Support Team
Good morning! Yes, there are updates available for the SysAid On-Prem version. The latest version available is v23.3.38 b13. Here are the steps to update your SysAid On-Prem installation:
### Step-by-Step Guide to Update SysAid On-Prem
1. **Check System Requirements**:
- Ensure that your server meets the system requirements for the latest SysAid version. This includes adequate CPU, memory, and disk space.
2. **Backup Your Data**:
- Before proceeding with any updates, ensure that you have a complete backup of your current SysAid environment, including the database and any custom configurations.
3. **Download the Latest Installer**:
- You can download the latest installer for SysAid from the following link:
- [SysAid On-Prem v23.3.38 Download](https://documentation.sysaid.com/docs/latest-version-installation-files)
4. **Stop SysAid Services**:
- Stop all SysAid services on the server. This can be done through the Services management console on Windows or using the appropriate command on Linux (e.g., `sudo systemctl stop sysaid`).
5. **Run the Installer**:
- Execute the installer you downloaded and follow the on-screen instructions to complete the update. Make sure to select the option to update the existing installation.
6. **Restart SysAid Services**:
- Once the installation is complete, restart the SysAid services.
7. **Verify the Update**:
- Log in to your SysAid admin account and verify that the update has been applied correctly. Check the SysAid logs to ensure there are no errors.
8. **Test Functionality**:
- Test key functionalities of SysAid to ensure everything is working correctly after the update.
If you encounter any issues during the update process or need further assistance, please don't hesitate to reach out!
Many thanks,
SysAid Support Team
+1Hi,
The latest version of SysAid on-premises is 23.3.39.
You can download the patch from our documentation.
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