Design request form to show custom fields.

Question

We have a template that ask some customer questions for new software request. We want this to go to a Request items, which it does, but we cannot view or edit the details. If we convert it to a request, we can edit and see the details we need from the custom list which were generated from the Service Record field.

Does anyone know how to design form for the request tab? We want to customize the order and the items in red. There is no form button in the upper right like the incidents tab.

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@chart

You need to navigate to Settings → Service Desk Templates → Subtypes → Select the one you want to edit and Open it. Here you will see the design button.

Let me know if this is what you were looking for.

THANK YOU!

Reply

alin.lupascu · Accepted Answer

@chartYou need to navigate to Settings →Service Desk Templates →Subtypes →Select the one you want to edit and Open it. Here you will see the design button.Let me know if this is what you were looking for.

chart · Answer

THANK YOU!

Reply

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