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My team has been adding documentation to the knowledge base (FAQ) for our end users. A problem that I have noticed is that I cannot copy the link to specific pages in the FAQ, the link always defaults to the same page. 

Is there a way to get a link directly to the KB article?

I cannot copy/paste the URL to a knowledgebase article to send a user directly to the document.

This is particularly a problem with announcements of new features and supporting documentation that is sent via other platforms (email). I cannot include a link for users to click to quickly access the documentation. 

Is this functionality missing or am I missing something?

Thank you!

Hi ​@KAMartin,

To get a direct link to a knowledge base article you will need to enable the following option in Settings > Customize > Appearance > ‘Display ‘Switch to List view’ link in Knowledge Base page’.

After enabling this option, if you go to the Articles page you should see a button new button in the bottom right: ‘Switch to List View’.
Opening an article from this list view will allow you to get a direct link for it.

In case of any issues, please let me know and I can raise a ticket for this.

Thanks for the response, Adrian. 

I can confirm that the setting is already checked. I attempted to uncheck and check it but noticed no change in behavior with the knowledgebase.

I do not see anything in the bottom right to switch the view. 

Is there anything else to check/try?

Hi ​@KAMartin 

In this case, please provide me with your email address (either here or in private) and I will raise a ticket in your name to look into this further.

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