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 Sharing solutions for common problem and facilitating self-resolution one article at a time.

In your SysAid there is a Knowledge Base to manage all the information you desire. 

Allowing you to build a central repository of information that is useful for admins and end-users alike. 

 

So many of the articles in our knowledge are quite similar between organizations.

You wrote a good one? Do share with the rest of the SysMates out there and together we will build a great FAQ center. Word doc, Google doc, PDF, text file any format convenient for you is good.

 

Post and share an article you think others will find useful too!

 

👉 Don’t have articles to share yet? Reply below with a list of the top 4 articles you wish users read before opening a ticket! 

 

PS #1 - See what others have posted here

PS #2 - Take a little tour of the Knowledge Base to see how IT’s done: 

 

Is there a way to segregate the FAQ at all. We have both staff and students and want to use the FAQ section for both but obviously we don't want students seeing internal videos. 

Hi @Dbroadbridge!

Is “staff” referred to admins or also end-users? You can use segregation based on categories and restrict access to specific categories for students, whereas staff will have the full access. 

You can also publish the articles for end-users and admins will have the full access to the portal, so they’ll see unpublished articles as well.

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