Sharing solutions for common problem and facilitating self-resolution one article at a time.
In your SysAid there is a Knowledge Base to manage all the information you desire.
Allowing you to build a central repository of information that is useful for admins and end-users alike.
So many of the articles in our knowledge are quite similar between organizations.
You wrote a good one? Do share with the rest of the SysMates out there and together we will build a great FAQ center. Word doc, Google doc, PDF, text file any format convenient for you is good.
👉 Don’t have articles to share yet? Reply below with a list of the top 4 articles you wish users read before opening a ticket!
PS #1 - See what others have posted here
PS #2 - Take a little tour of the Knowledge Base to see how IT’s done: