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Hi, we just switched over to Office 365 and I'm having trouble configuring SysAid's mail settings. I was sent over some articles but couldn't make it work. We have on-prem install. I've attached screenshots of our current configs that are not working. The mailbox is filling up fast. I have a couple of service records open but have not been contacted yet. Any suggestions would be appreciated.



Thank You
tking
Hi, we just switched over to Office 365 and I'm having trouble configuring SysAid's mail settings. I was sent over some articles but couldn't make it work. We have on-prem install. I've attached screenshots of our current configs that are not working. The mailbox is filling up fast. I have a couple of service records open but have not been contacted yet. Any suggestions would be appreciated.



Thank You




Hi tking,

Thanks for reaching out for this issue it would be best to contact our support and figure this online together reach to our lovely team at:

Email: helpdesk@sysaid.com)

Live chat: https://csmp.sysaid.com/helpdeskintegration/chat-start.php



Cheers,

Maayan

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