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I’m looking for a way to use Sysaid with End Users that work for companies that aren’t the same as mine. 

Every time they try to log into the link I send them, they cannot log in. I was told to try and follow this guide: SSO Connector, but the SSO connector add on is not on marketplace. 

Please could someone help?

Hi there,

SysAid Copilot is here with our AI Magic!

Here is the response we thought might assist you:

copilot-1.png
To enable end users from a different company to log in to SysAid, you can follow these steps to configure access for external users. Since the SSO Connector add-on is not available in the Marketplace for your setup, you can use alternative methods to allow these users to log in.

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### Steps to Enable External End Users to Log In

#### 1. **Create Local Accounts for External Users**
- Log in to the SysAid Admin Portal with your admin credentials.
- Navigate to **Settings > User Management > End Users**.
- Click on **Add New User**.
- Fill in the necessary details for the external users, such as:
- Username
- Email address
- Password (you can set a temporary password for them to change later)
- Save the changes.

#### 2. **Provide Manual Login URL**
- Since these users are not part of your corporate domain or SSO setup, they will need to log in manually.
- Share the following URL with them:
`https:///Login.jsp?manual=true`
Replace `` with your SysAid instance URL.
- This URL bypasses SSO and allows users to log in with their SysAid credentials directly.

#### 3. **Configure Self-Service Portal (Optional)**
- Navigate to **Settings > Self-Service Portal**.
- Enable external user access to the Self-Service Portal.
- Customize the portal interface if needed to make it user-friendly for external users.

#### 4. **Inform External Users**
- Send the external users their login credentials and the manual login URL.
- Provide instructions on how to access the Self-Service Portal and submit tickets.

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### Troubleshooting Tips
If external users still face issues logging in:
1. **Verify User Accounts**: Ensure their accounts are active and not locked in SysAid.
2. **Clear Browser Cache**: Advise users to clear their browser cache and cookies.
3. **Test Login**: Test the manual login URL yourself to ensure it works as expected.

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If you need further assistance or encounter issues during the setup, you can refer to the Service Record created for this request: [Service Record #2486413](/servicePortal/SRview/2486413).

Let me know if you need additional help!

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