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Question

End Users from a different company

  • August 8, 2025
  • 1 reply
  • 21 views
E

I’m looking for a way to use Sysaid with End Users that work for companies that aren’t the same as mine. 

Every time they try to log into the link I send them, they cannot log in. I was told to try and follow this guide: SSO Connector, but the SSO connector add on is not on marketplace. 

Please could someone help?

    1 reply

    SysAid Copilot
    SysAider
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    • SysAid Copilot
    • SysAider
    • 143 replies
    • August 8, 2025
    Hi there,

    SysAid Copilot is here with our AI Magic!
    Here is the response we thought might assist you:

    copilot-1.png
    To enable end users from a different company to log in to SysAid, you can follow these steps to configure access for external users. Since the SSO Connector add-on is not available in the Marketplace for your setup, you can use alternative methods to allow these users to log in.

    ---

    ### Steps to Enable External End Users to Log In

    #### 1. **Create Local Accounts for External Users**
    - Log in to the SysAid Admin Portal with your admin credentials.
    - Navigate to **Settings > User Management > End Users**.
    - Click on **Add New User**.
    - Fill in the necessary details for the external users, such as:
    - Username
    - Email address
    - Password (you can set a temporary password for them to change later)
    - Save the changes.

    #### 2. **Provide Manual Login URL**
    - Since these users are not part of your corporate domain or SSO setup, they will need to log in manually.
    - Share the following URL with them:
    `https:///Login.jsp?manual=true`
    Replace `` with your SysAid instance URL.
    - This URL bypasses SSO and allows users to log in with their SysAid credentials directly.

    #### 3. **Configure Self-Service Portal (Optional)**
    - Navigate to **Settings > Self-Service Portal**.
    - Enable external user access to the Self-Service Portal.
    - Customize the portal interface if needed to make it user-friendly for external users.

    #### 4. **Inform External Users**
    - Send the external users their login credentials and the manual login URL.
    - Provide instructions on how to access the Self-Service Portal and submit tickets.

    ---

    ### Troubleshooting Tips
    If external users still face issues logging in:
    1. **Verify User Accounts**: Ensure their accounts are active and not locked in SysAid.
    2. **Clear Browser Cache**: Advise users to clear their browser cache and cookies.
    3. **Test Login**: Test the manual login URL yourself to ensure it works as expected.

    ---

    If you need further assistance or encounter issues during the setup, you can refer to the Service Record created for this request: [Service Record #2486413](/servicePortal/SRview/2486413).

    Let me know if you need additional help!


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