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Question

Integration with Zapier


Due to the extreme delay that SysAid notifies admins when they’re assigned a ticket, I am trying to send Slack notifications instead. The Slack integration doesn’t work at all (no surprise there), so I tried to use Zapier instead.

For some reason, Zapier is unable to change the ‘Assigned to’ field for a SR, even though the action (the automation as a whole) is correctly registered by SysAid. The Assigned to field just doesn’t update at all.

What could be causing this?

3 replies

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  • SysAider
  • 18 replies
  • March 11, 2025

Hello ​@antonio_ucs ,

Thank you for your community post.

I would suggest to handle this issue through a helpdesk ticket. I've sent you a message to gather more details to help create the ticket so we can continue the discussion there.


  • Author
  • New SysMate
  • 2 replies
  • March 13, 2025

@Laur Tudor I have messaged you.


  • Author
  • New SysMate
  • 2 replies
  • March 20, 2025

@Laur Tudor did you receive my message? Any updates on this integration?


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