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Due to the extreme delay that SysAid notifies admins when they’re assigned a ticket, I am trying to send Slack notifications instead. The Slack integration doesn’t work at all (no surprise there), so I tried to use Zapier instead.

For some reason, Zapier is unable to change the ‘Assigned to’ field for a SR, even though the action (the automation as a whole) is correctly registered by SysAid. The Assigned to field just doesn’t update at all.

What could be causing this?

Hello ​@antonio_ucs ,

Thank you for your community post.

I would suggest to handle this issue through a helpdesk ticket. I've sent you a message to gather more details to help create the ticket so we can continue the discussion there.

​@Laur Tudor I have messaged you.

​@Laur Tudor did you receive my message? Any updates on this integration?

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