Hi all,



I have been struggling to implement an automatic script to integrate with the REST API of Sysaid. After a lot of research, I was able to come up with a script that can acheive the following:



- Login to Sysaid and get the "Web Session Token"

- With the web session token, access the REST API as documented by Sysaid



Here it goes:



Function LoginToSysaid: Takes in a username ($username) and a password ($password) and returns a Web Session code

Function GetTicketInformation: Give you the JSON information of a ticket (Whole ticket) with a given $ticketID and $sessionToken

Function UpdateValue: Updates the value of a key ($updateKey) in Sysaid (Could be title, description, notes, see Sysaid Documentation on the REST API) with a new value ($newValue), a ticket ID ($ticketID) and a $sessionToken



You must use the LoginToSysaid first to get the session token, then you can use the other functions to do whatever you want :)





$SysaidURL = 'YourSysaidURLWithHttpAndPortNumber'



Function LoginToSysaid

{

#This Function returns a connection session token to be used by further actions

Param ([string]$username,[string]$password)



$Request = invoke-webrequest -uri "$SysaidURL/Login.jsp" -SessionVariable RSession

$Form = $Request.Forms[0]

$Form.Fields["userName"]=$username

$Form.Fields["password"]=$password

$Request = Invoke-WebRequest -Uri ("$SysaidURL/Login.jsp" + $Form.Action) -WebSession $RSession -Method POST -Body $Form.Fields



[Microsoft.PowerShell.Commands.WebRequestSession]$RSession = $RSession



return $RSession

}



Function GetTicketInformation

{

#This Function returns a connection session token

Param ([string]$ticketID,[Microsoft.PowerShell.Commands.WebRequestSession]$sessionToken)

$apiUrl = 'api/v1/sr/'

$finalURL = $SysaidURL + $apiUrl + $ticketID



$result = Invoke-RestMethod -uri $finalURL -WebSession $sessionToken



return $result

}



Function UpdateValue

{

#This functions updates a value of a ticket

Param ([string]$ticketID,[string]$updateKey,[Microsoft.PowerShell.Commands.WebRequestSession]$sessionToken,[string]$newValue)

$apiUrl = 'api/v1/sr/'

$finalUrl = $SysaidURL + $apiUrl + $ticketID



$jsonApiCall = '{"id":"' + $ticketID + '","info":[{"key":"' + $updateKey + '",value":"' + $ccValue + '"}]}'



$result = Invoke-RestMethod -uri $finalUrl -WebSession $sessionToken -Method Put -ContentType 'application/json' -Body $jsonApiCall

return $result

}



Let me know if this is useful to you