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I have a question that I hope is easy for someone to help with. When we get a ticket submitted we get a email that has the field Request User: Domain\(User logon name) We would like it to me something with more information like Request User: Display name Where in sysaid would I be able to configure how that "Request User" field is populated?
Hi Mikey72, Did you figure it out already? anyways go to: Settings > Appearance > User name display method > choose from drop down If you want to deep dive see more about this here Let us know how it goes! Cheers, Maayan
Mikey72
I have a question that I hope is easy for someone to help with. When we get a ticket submitted we get a email that has the field Request User: Domain\(User logon name) We would like it to me something with more information like Request User: Display name Where in sysaid would I be able to configure how that "Request User" field is populated?