I have a question that I hope is easy for someone to help with.
When we get a ticket submitted we get a email that has the field
Request User: Domain\(User logon name)
We would like it to me something with more information like
Request User: Display name
Where in sysaid would I be able to configure how that "Request User" field is populated?
Request User Field
Userlevel 5
Hi Mikey72,
Did you figure it out already? anyways go to:
Settings > Appearance > User name display method > choose from drop down
If you want to deep dive see more about this here
Let us know how it goes!
Cheers,
Maayan
Did you figure it out already? anyways go to:
Settings > Appearance > User name display method > choose from drop down
If you want to deep dive see more about this here
Let us know how it goes!
Cheers,
Maayan
Mikey72
I have a question that I hope is easy for someone to help with.
When we get a ticket submitted we get a email that has the field
Request User: Domain\(User logon name)
We would like it to me something with more information like
Request User: Display name
Where in sysaid would I be able to configure how that "Request User" field is populated?
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
