Request User Field
I have a question that I hope is easy for someone to help with.
When we get a ticket submitted we get a email that has the field
Request User: Domain\(User logon name)
We would like it to me something with more information like
Request User: Display name
Where in sysaid would I be able to configure how that "Request User" field is populated?
Hi Mikey72,
Did you figure it out already? anyways go to:
Settings > Appearance > User name display method > choose from drop down
If you want to deep dive see more about this here
Let us know how it goes!
Cheers,
Maayan
Mikey72
I have a question that I hope is easy for someone to help with. When we get a ticket submitted we get a email that has the field Request User: Domain\(User logon name) We would like it to me something with more information like Request User: Display name Where in sysaid would I be able to configure how that "Request User" field is populated?
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