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Starting from 15.1.50 (Cloud release scheduled end of Feb) there is a new feature to setup third party integration with SysAid from within the product.

It can be found under Settings -> Integrations --> Third Party Integrations.

We built a mechanism for adding integrations dynamically to your SysAid - all this is starting like I stated from 15.1.50 and up.

***If you are using SysAid Cloud and have been redirected here after clicking an integration icon, please contact your account manager to enable the integration, after which you will be able to access the settings screen. This is a temporary process and soon you will be able to enable integrations by your own.***

***On-Premise customers - if you wish to use any of the following integrations, which are available at this moment, please contact our support team, and they will provide you with the necessary zip file.  

◦ Google Apps  

◦ Bomgar  

◦ LogMeIn Rescue  

◦ Dell Web Services  

◦ TeamViewer  

◦ AD FS  

◦ SysAid Barcode

A way to provide clearer instructions on the Third-Party Integration page inside the product itself is being worked at. Additionally, if you wish to request a change to the functionality of an existing third-party integration, please email us at integration@sysaid.com with the details of your request.

- Please note that third-party integrations are only compatible with SysAid Full and Enterprise (ITSM and ITSM Enterprise), as well as Education Enterprise and MSP editions! -

Here is a detailed list of some current and upcoming integrations, and we will be adding to this list all the time. You may request additional integrations from the screen itself by submitting the form or email us directly at integration@sysaid.com

Bomgar SysAid customers can choose to integrate with Bomgar, to initiate remote sessions with end users directly from any incident or asset record. Note: Admins attempting to use this integration, must have Bomgar installed on their machine. This integration includes a clickable Bomgar icon to initiate a remote control session from within your incident form An option to select Bomgar remote control from the remote control tab in the asset form.

LogMeIn SysAid integration with LogMeIn Rescue enables joint customers to generate a unique pin code that can be sent to end users to initiate remote session on their machines. These sessions can be launched directly from any incident record, increasing the effectiveness of your technicians.

TeamViewer SysAid customers can choose to integrate with TeamViewer, to initiate remote sessions with end users directly from any incident or asset record.

Sage 50 Accounting SysAid customers can choose to integrate with Sage 50 Accounting software to send company data and activities to invoice via Zynk to uploaded into Sage.

QuickBooks The QuickBooks Accounting integration covers synchronisation of customers, products, invoices and orders between SysAid and QuickBooks. Available as a Professional services project in SysAid MSP edition only. Create Scheduled Tasks with a Two-Way Sync to send information to generate invoices from tasks, projects & incidents Manage your clients within QuickBooks and have their information up to date when providing the service from SysAid.

SAP SysAid can use SAP’s Human Resource module to update additional information for end users through a scheduled daily task. SysAid can use SAP’s Material Management module to import and update CIs in SysAid

SalesForce SysAid customers can choose to integrate with Salesforce to view Salesforce information within SysAid entities, such as Service Records. This integration also provides the ability to create a SalesForce activity as a result of predefined triggers within SysAid service records.

Google Apps Ability to automatically login and authenticate into SysAid using Google apps credentials.

OKTA Ability to automatically login and authenticate into SysAid using OKTA.

Dell Web Services SysAid customers can choose to integrate with Dell Web Service to auto-populate warranty information for assets directly within SysAid. This is achieved via the Dell website, through identification of the asset’s serial number in SysAid. ** Notice on Dell Web Services ** This integration has stopped working and is not available at the moment due to a change in the policy that Dell have implemented with their API. We will update once an alternative is available.

Nagios You can embed the Nagios dashboard within SysAid and generate tickets on various monitoring events.

EasyRun IP You can integrate SysAid with Easyrun IP to launch a new ticket when a phone call is answered in the Service Desk. The incident can be populated with the request user based on various fields such as phone number, employee number, etc.

Asterisk You can integrate SysAid with Asterisk PBX to dial directly from SysAid. Asterisk establishes a call between the target number and the extension of the admin. You can also setup SysAid to log the call as an activity in the SR and automatically attach the recording of the call as a link.

OTRS You can setup SysAid to insert and update Service Records information between SysAid and OTRS

JIRA This Integration provides a bidirectional transfer of information between Jira and SysAid.

CAS Central authentication with SSO - Ability to automatically login and authenticate into SysAid using CAS.

One Login Ability to automatically login and authenticate into SysAid using One Login. OpenAM by ForgeRock Ability to automatically login and authenticate into SysAid using OpenAM.

IP Filter The IP FIlter add-on allows you to limit the access to your account to specific IP Addresses or IP ranges.

Office 365 SSO Ability to automatically login and authenticate into SysAid using your Office 365 account.

Ping Identity Ability to automatically login and authenticate into SysAid using Ping Idenity as your Identity provider.

Trello View your SRs as cards in list and boards in Trello. Setup Trello to import your SRs and present them in boards and cards based on your preference.

Slack Integrate with one of the leading communication and collaboration tools for teams. Connect Slack Channels to your SRs in SysAid and Collaborate with your teams from within SysAid allowing the communication to be viewed as part of the SR.

Nubo The pioneer in Virtual Mobile Infrastructure, Nubo is a cloud-based, remote enterprise work environment. SysAid customers can now deliver any mobile app to their employees remotely with zero implementation time or maintenance needed. Since the environment is remote, 0% corporate data is stored on employee devices, offering maximum data security.

 

Remember that if the integration you need isn't in the above list you may request to add it as an integration from the screen itself by submitting the form or email us directly at integration@sysaid.com More detailed information will be posted here soon....

techguy
Also, can we have an HP warranty integration please ?



http://h20564.www2.hp.com/hpsc/wc/public/home




Yes, please we are a 100% HP House, no Dell for us.



Thanks!
I am using on-premise 15.02.3b1 as of yesterday. When I click on the 3rd party integrations, a form opens which generates an email if I fill it out. I just want to set up the ones that the release notes say are there but the form to request integrations is all that is listed.
We use groupwsie 2012, it would be great if the calendar sync was integrated with groupwise as this it woul be more easy to manage our tech teams planning ..



Regards



Alain
DannyTashiev
Please make sure you have enabled the Dell integration, tested the connection, and followed the rest of the instructions on this page to add the new fields to your Asset form.



Let me know if this resolves the issue.



Thanks,

Danny




Danny,



Can I please get the Dell Web Services integration info? We are a purely Dell shop and this would be an amazing tool for us.



Thanks,

Jamie
Hi All,



I can only find the option to update Dell info one asset at a time, surely there is an automated function to apply to all assets which have the require information?



Also, 2 integrations that we'd really like to see are Jira (which i no was mooted) and Yammer.



For Jira, we'd like to be able to be able to convert SRs into tasks and and issues which can be tracked in Jira.



For Yammer, we'd love for users to be able to raise ticket using a hashtag. We're constantly trying to encourage users to raise tickets ratehr than go to admins directly and also want provide the most seamless experience possible. Yammer is huge in our organisation and this would be a huge win for us.
An update:



On-Premise customers - if you wish to use any of the following integrations, which are available at this moment, please contact our support team, or send me a message and I will provide you with the necessary zip file:

 ◦ Google Apps

 ◦ Bomgar

 ◦ LogMeIn Rescue

 ◦ Dell Web Services



A way to provide clearer instructions on the Third-Party Integration page inside the product itself is being worked at.



Additionally, if you wish to request a change to the functionality of an existing third-party integration, please email us at integration@sysaid.com with the details of your request.



@Jamie: I've sent you a PM earlier today :)



Cheers,

Danny
Hi Danny,



How do I update all assets at once? I currently have to go in and manually change a field in the asset maintenance tab in order for the Dell end date field to fill in....



Kind of cumbersome for my 500 assets that I have.
Jamie


Hi Danny,



How do I update all assets at once? I currently have to go in and manually change a field in the asset maintenance tab in order for the Dell end date field to fill in....



Kind of cumbersome for my 500 assets that I have.




Same for me, as mentioned. We have 3000 assets and i'm not about to go through each one.



Unfortunately, too often these updates seem to be released without common sense applied. Do we have a central location to send requests outside of the forum? none of these posts seem to go anywhere.
Hey guys,



As it stands the add-on has been designed as per the original request that we received for this feature. Of course, as you have quite rightly pointed out, this doesn't necessarily mean that it's perfect and works to everybody's needs. Having said that, we have to be honest and admit that there are no current plans to update this.



In this instance, I think that the best approach would be to send an email to integration@sysaid.com as mentioned earlier with the details of your change request.



Alternatively, if you wish to explore other options, you can open a discussion with your Account Managers who can involve our Professional Services team. They can look at your needs more closely and better determine how to address your specific issue. They may be able to set something up specifically for you to avoid you having to manually update 3000 assets to enable the integration for said assets.



Kind regards,

Danny
techguy
yes I have already enabled and tested the integration as per the instructions.




Did you ever get this to work? I installed the Dell.zip also and I am not seeing the Dell Warranty fields, even after following the instructions. Thanks.
Hi emesa,



Were you able to enable the Dell integration in Settings > Integrations > Third-Party Integrations?



If so - are you unable to add the fields using Design form button in an asset form?



Cheers,

Danny
Hi guys,



Please note that third-party integrations are only compatible with SysAid Full and Enterprise (ITSM and ITSM Enterprise), as well as Education and MSP editions!



Thanks,

Danny
Any estimate on when will they work in the pro+ edition then?
Hi techguy,



I've checked this with our Product team and the type of integrations that add new fields/columns won't work on Pro Plus because they use functionalities that are not present in this edition. Similarly to any future integration that will use the Password Services module (for example), and will not work on SysAid system that does not have this module.



I suggest you contact your account manager regarding this to see what may be the options.



(I've removed the "at this moment" wording from my previous post to avoid confusion)



Cheers,

Danny
Thank you for clarifying this.

It is disappointing news though.



I do think that pro+ customers should be given access to add additional fields/columns, because it makes the product easier to tailor to your needs.

the couple of custom fields that you get out of the box is just not sufficient, when wanting to customise your change templates etc - and the jump in pricing to the enterprise version is prohibitively expensive just to get a few more custom fields.



we have used our 4 SR custom fields up just by adding

Chargeable Y/N

Out of Hours ? Y/N

Recharge to:

Estimated hours:
Can I ask what the plan is for the Teamviewer integration? My company has a corporate license for Teamviewer and it is installed on all of our PCs. Will SysAid tie in with our corporate Teamviewer console to check licensing, etc? Will it push Teamviewer out as part of the SysAid install or will we have to push it out seperately?
An update on the Team Viewer integration:

We are getting ready to release the add on for TeamViewer - we are finalizing the add on and will send it out to all of you who requested it.

Stage A of the add on will be similar to what we did with Bomgar and Teamviewer - allow a quick launch of a Remote Session within the Ticket / Asset

Additional features will be made available in the future.
Oded M
An update on the Team Viewer integration:

We are getting ready to release the add on for TeamViewer - we are finalizing the add on and will send it out to all of you who requested it.

Stage A of the add on will be similar to what we did with Bomgar and Teamviewer - allow a quick launch of a Remote Session within the Ticket / Asset

Additional features will be made available in the future.




Hi Oded,



Thanks for the information! Let me get the same if possible. 😃
Oded M
An update on the Team Viewer integration:

We are getting ready to release the add on for TeamViewer - we are finalizing the add on and will send it out to all of you who requested it.

Stage A of the add on will be similar to what we did with Bomgar and Teamviewer - allow a quick launch of a Remote Session within the Ticket / Asset

Additional features will be made available in the future.




Will we have to request this the same we have with the other integrations thus far?
Jamie
Will we have to request this the same we have with the other integrations thus far?
Hi Jamie,



This is correct.

Subscribe to this thread to get updates on when TeamViewer integration is out :)



Cheers,

Danny
avirgili
No DameWare integration?!?!?!?! There were a ton of requests for DameWare integration. How did it fall by the wayside and LogMeIn got in there?


Hi avirgili,

We checked out the possible integration with Dameware Remote control, and unfortunately they don't provide an API similar to other Remote control tools we have integrated with.



They only offer a command line interface with their tool. This can be setup with SysAid and probably other tools, but- 99% of the setup needs to be done on your end : Installing and configuring a third part tool on every technician's machine that will accept a link and convert it to a local command that starts the Dameware software with the target IP.



The setup on SysAid, ends up with creating a simple custom field that contains a dynamic link that has a prefix and the IP of the target machine.



Hope this info helps, if you want to setup this up, contact your account manager and they can coordinate this with our professional services team
On the integrations listed on the post from February, I hear many items are still on the roadmap...



Could you please clarify when the integrations with TeamViewer and SAP will become available?



Thanks in advance.



Cheers,

Sylvain
I am an Education customer, so is my account categorized as Pro+? I did follow the setup process and properly integrate the Dell AddOn as stated in the directions. I would hope that I could get access to the AddOn fields, as we are 100% Dell desktop/laptop shop.
I have installed the Dell integration, and the three new asset fields now show up.



But they're blank for all assets.



How do I get the fields to auto-populate?
I also cannot get the Dell Web Service integration to work. I have installed the module, activated and tested. I do not have the option to add the Dell fields when managing an asset.

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