Starting from 15.1.50 (Cloud release scheduled end of Feb) there is a new feature to setup third party integration with SysAid from within the product.
It can be found under Settings -> Integrations --> Third Party Integrations.
We built a mechanism for adding integrations dynamically to your SysAid - all this is starting like I stated from 15.1.50 and up.
***If you are using SysAid Cloud and have been redirected here after clicking an integration icon, please contact your account manager to enable the integration, after which you will be able to access the settings screen. This is a temporary process and soon you will be able to enable integrations by your own.***
***On-Premise customers - if you wish to use any of the following integrations, which are available at this moment, please contact our support team, and they will provide you with the necessary zip file.
◦ Google Apps
◦ Bomgar
◦ LogMeIn Rescue
◦ Dell Web Services
◦ TeamViewer
◦ AD FS
◦ SysAid Barcode
A way to provide clearer instructions on the Third-Party Integration page inside the product itself is being worked at. Additionally, if you wish to request a change to the functionality of an existing third-party integration, please email us at integration@sysaid.com with the details of your request.
- Please note that third-party integrations are only compatible with SysAid Full and Enterprise (ITSM and ITSM Enterprise), as well as Education Enterprise and MSP editions! -
Here is a detailed list of some current and upcoming integrations, and we will be adding to this list all the time. You may request additional integrations from the screen itself by submitting the form or email us directly at integration@sysaid.com
Bomgar SysAid customers can choose to integrate with Bomgar, to initiate remote sessions with end users directly from any incident or asset record. Note: Admins attempting to use this integration, must have Bomgar installed on their machine. This integration includes a clickable Bomgar icon to initiate a remote control session from within your incident form An option to select Bomgar remote control from the remote control tab in the asset form.
LogMeIn SysAid integration with LogMeIn Rescue enables joint customers to generate a unique pin code that can be sent to end users to initiate remote session on their machines. These sessions can be launched directly from any incident record, increasing the effectiveness of your technicians.
TeamViewer SysAid customers can choose to integrate with TeamViewer, to initiate remote sessions with end users directly from any incident or asset record.
Sage 50 Accounting SysAid customers can choose to integrate with Sage 50 Accounting software to send company data and activities to invoice via Zynk to uploaded into Sage.
QuickBooks The QuickBooks Accounting integration covers synchronisation of customers, products, invoices and orders between SysAid and QuickBooks. Available as a Professional services project in SysAid MSP edition only. Create Scheduled Tasks with a Two-Way Sync to send information to generate invoices from tasks, projects & incidents Manage your clients within QuickBooks and have their information up to date when providing the service from SysAid.
SAP SysAid can use SAP’s Human Resource module to update additional information for end users through a scheduled daily task. SysAid can use SAP’s Material Management module to import and update CIs in SysAid
SalesForce SysAid customers can choose to integrate with Salesforce to view Salesforce information within SysAid entities, such as Service Records. This integration also provides the ability to create a SalesForce activity as a result of predefined triggers within SysAid service records.
Google Apps Ability to automatically login and authenticate into SysAid using Google apps credentials.
OKTA Ability to automatically login and authenticate into SysAid using OKTA.
Dell Web Services SysAid customers can choose to integrate with Dell Web Service to auto-populate warranty information for assets directly within SysAid. This is achieved via the Dell website, through identification of the asset’s serial number in SysAid. ** Notice on Dell Web Services ** This integration has stopped working and is not available at the moment due to a change in the policy that Dell have implemented with their API. We will update once an alternative is available.
Nagios You can embed the Nagios dashboard within SysAid and generate tickets on various monitoring events.
EasyRun IP You can integrate SysAid with Easyrun IP to launch a new ticket when a phone call is answered in the Service Desk. The incident can be populated with the request user based on various fields such as phone number, employee number, etc.
Asterisk You can integrate SysAid with Asterisk PBX to dial directly from SysAid. Asterisk establishes a call between the target number and the extension of the admin. You can also setup SysAid to log the call as an activity in the SR and automatically attach the recording of the call as a link.
OTRS You can setup SysAid to insert and update Service Records information between SysAid and OTRS
JIRA This Integration provides a bidirectional transfer of information between Jira and SysAid.
CAS Central authentication with SSO - Ability to automatically login and authenticate into SysAid using CAS.
One Login Ability to automatically login and authenticate into SysAid using One Login. OpenAM by ForgeRock Ability to automatically login and authenticate into SysAid using OpenAM.
IP Filter The IP FIlter add-on allows you to limit the access to your account to specific IP Addresses or IP ranges.
Office 365 SSO Ability to automatically login and authenticate into SysAid using your Office 365 account.
Ping Identity Ability to automatically login and authenticate into SysAid using Ping Idenity as your Identity provider.
Trello View your SRs as cards in list and boards in Trello. Setup Trello to import your SRs and present them in boards and cards based on your preference.
Slack Integrate with one of the leading communication and collaboration tools for teams. Connect Slack Channels to your SRs in SysAid and Collaborate with your teams from within SysAid allowing the communication to be viewed as part of the SR.
Nubo The pioneer in Virtual Mobile Infrastructure, Nubo is a cloud-based, remote enterprise work environment. SysAid customers can now deliver any mobile app to their employees remotely with zero implementation time or maintenance needed. Since the environment is remote, 0% corporate data is stored on employee devices, offering maximum data security.
Remember that if the integration you need isn't in the above list you may request to add it as an integration from the screen itself by submitting the form or email us directly at integration@sysaid.com More detailed information will be posted here soon....
