This feature lets users filter the ticket queue using a new, centralized filtering component, enhanced by integrated AI (not an AI Agent).
It combines traditional filtering logic with AI assistance — no need to manually configure columns or know advanced filtering rules.
How It Works
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Users can apply multiple filters in a single, unified panel — instead of clicking column by column.
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AI suggests filters or intelligently interprets what the user is looking for using natural conversation inputs.
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No training needed. Just type what you want to find — like “tickets with login issues this week” — and let the system handle the logic.
