## Spaces: View Unassigned Tickets Assigned to a Group

To create a view in SysAid Spaces that shows tickets assigned to a specific group (e.g., Helpdesk) but not assigned to any specific admin, follow these steps:

### Steps to Create the View

1. **Log in to SysAid Spaces**:
- Use your SysAid Administrator credentials to access the Spaces interface.

2. **Navigate to the Service Desk**:
- Go to **Service Desk > Incidents** or the relevant ticket list.

3. **Customize the View**:
- Click on the **Customize View** option (usually represented by a cogwheel or similar icon).

4. **Create a New View**:
- Select **'Create a new view'** or modify an existing view.

5. **Set the Filter Criteria**:
- In the filter settings, use the following criteria:
- **Admin Group**: Set this to the desired group (e.g., Helpdesk).
- **Responsibility**: Set this to `None` or leave it blank to filter tickets that are not assigned to any specific admin.

Example filter expression:
```
assigned_group = 'Helpdesk' AND (responsibility IS NULL OR responsibility = '')
```

6. **Save the View**:
- Give the view a descriptive name, such as "Unassigned Helpdesk Tickets."
- Click **Save** to apply the filter.

7. **Test the View**:
- Refresh the page and verify that the view displays tickets assigned to the Helpdesk group but not to any specific admin.

### Additional Notes

- If you encounter any issues with the filter not working as expected, ensure that the group names and field names match exactly as they are configured in your SysAid system.
- This method allows you to replicate the functionality you had in the Classic view within the Spaces interface.

If you need further assistance or encounter any issues, feel free to ask!