Welcome to this month’s SysAid Product Updates!
Here’s a look at the latest features and what’s coming soon, all in one place.
AI agents monitoring screen
Track every AI agent, review who triggered what, where it ran, and if it succeeded. Spot issues and verify results instantly at a glance.
Enhanced SysAid Copilot usage dashboard – now with deeper insights
We’ve expanded the SysAid Copilot Usage Dashboard with new metrics that offer even more visibility into how AI is driving efficiency in your service desk.
New insights include:
- Unique users utilizing AI
- Average quality rate
- DataPool coverage
- Self-service rate
- AI Service Records by engagement type and closing time
All metrics can now be filtered by Admin Group and/or Category, giving you more control over how you view adoption and impact. Learn more
Introducing SysAid integrations 2.0 – apply for the Beta
We’re expanding the way you integrate SysAid - with Workato, a no-code automation platform that brings unmatched flexibility and scale to your IT workflows.
Now, you can effortlessly connect SysAid to a wider range of business systems across departments like:
- Network Monitoring
- Project Management & Product Development
- HR & People Operations
- Knowledge Management
- Remote Support Tools
All with drag-and-drop simplicity and enterprise-grade security.
This beta program gives you early access to:
Greater automation potential
Faster workflow creation
Seamless integration — all without custom development
Learning opportunities:
- AI admin certification program. Start your AI journey with our ITSM certification. Register now
- SysAid Copilot hands-on workshop. Explore AI tools, cut ticket loads, and solve tasks live! Sign up
- AI agents lab. Get hands-on with AI Agents—explore, customize, and test them in real time. Sign up
