Can I upgrade from 23.3.40 b5 directly to 24.4.60 or is there other intermediary updates I need to install first? This is for an on-prem install.
Question
Upgrade to 24.4.60 from 23.3.40 b5
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SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
## Upgrade from 23.3.40 b5 to 24.4.60
You can upgrade directly from version **23.3.40 b5** to **24.4.60** without needing to install any intermediary updates. However, it is essential to follow these steps to ensure a smooth upgrade process:
### Steps to Upgrade
1. **Verify System Requirements**
- Check the system requirements for version 24.4.60 to ensure compatibility with your current environment.
2. **Backup Your Data**
- Create a full backup of your SysAid database and application files. This is critical to prevent data loss in case of any issues during the upgrade.
3. **Download the Upgrade File**
- Obtain the upgrade file for version 24.4.60 from the SysAid documentation or support portal.
4. **Run the Installer**
- Execute the installer for version 24.4.60 on your SysAid server. Follow the on-screen instructions to complete the upgrade process.
5. **Post-Upgrade Verification**
- After the upgrade, log in to the SysAid admin portal to verify that the system is functioning correctly.
- Test key functionalities to ensure everything is working as expected.
6. **Monitor the System**
- Monitor the system for any issues or errors after the upgrade. If you encounter any problems, consult the logs or contact SysAid support for assistance.
If you need further assistance or encounter any issues during the upgrade, feel free to reach out for support.
You can upgrade directly from version **23.3.40 b5** to **24.4.60** without needing to install any intermediary updates. However, it is essential to follow these steps to ensure a smooth upgrade process:
### Steps to Upgrade
1. **Verify System Requirements**
- Check the system requirements for version 24.4.60 to ensure compatibility with your current environment.
2. **Backup Your Data**
- Create a full backup of your SysAid database and application files. This is critical to prevent data loss in case of any issues during the upgrade.
3. **Download the Upgrade File**
- Obtain the upgrade file for version 24.4.60 from the SysAid documentation or support portal.
4. **Run the Installer**
- Execute the installer for version 24.4.60 on your SysAid server. Follow the on-screen instructions to complete the upgrade process.
5. **Post-Upgrade Verification**
- After the upgrade, log in to the SysAid admin portal to verify that the system is functioning correctly.
- Test key functionalities to ensure everything is working as expected.
6. **Monitor the System**
- Monitor the system for any issues or errors after the upgrade. If you encounter any problems, consult the logs or contact SysAid support for assistance.
If you need further assistance or encounter any issues during the upgrade, feel free to reach out for support.
Thank you for contacting SysAid Customer Care.
As indicated by SysAid Copilot the version 23.3.40 for On-Premise is the previous release to the latest one 24.4.60.
You should be able to upgrade to the latest release from your current version with no issues.
The patch upgrade file for the new release can be downloaded from: https://helpdesk.sysaid.com/CustomPage.jsp?pageName=download_05.html&fileName=OnPremUpgrade/24.4.60/SysAidServerPatch64.exe
The instructions for upgrading can also be reviewed at https://documentation.sysaid.com/docs/upgrade-guide
Before you begin the upgrade, ensure that you backup your database. If you are running SysAId on a VM, take a snapshot of the application server.
If you need further assistance or encounter any issues during the upgrade, feel free to reach out to us for support.
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