Hi On-Prem SysAiders,
For those of you who have not yet heard, super excited to announce that SysAid On-Prem v20.2 is now available to download!
→ Download SysAid 20.2 On-Prem Release ←
We’ve added some great new features, including:
- Workflow Designer, which lets you create and modify processes with simple drag-and-drop functionality.
- An updated version of the Tomcat server to enhance security.
- You can quickly create (1-click) any type of ticket (incident, request, change, problem) from the 'New' button on any of the ticket lists.
- Additional language support for searching in the Self-Service Portal.
If you have any issues in downloading the release, please let Support know ASAP - via our
Customer Support Portal.
Enjoy your new release!
Dena
