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As you are most likely aware, a critical vulnerability in Apache Log4j, a logging library that’s used in millions of Java-based applications, came to light over the weekend.

SysAid is addressing this vulnerability on two fronts – with an immediate workaround as well as the release of both Cloud and On-premises versions that include a fix. We strongly encourage you to implement the workaround as soon as possible.
Based upon our initial analysis, we do not expect customers to experience any impact as a result of the workaround. If you have any issues, please contact us ASAP.

Guidelines for Cloud and On-prem customers

For any questions or issues please contact us by
Email: helpdesk@sysaid.com
or reach out to our customer care live chat

Kind regards,
Maayan & the SysAid Team

 

PS - Want to get notified when new product updates are out? Hit subscribe and you are good!

 

Update for cloud customers - Log4j 2.17.0 is included in current rollout 21.4.70



While the workaround we shared with you recently has been effective, and the work on a permanent fix was on its way, we were also made aware of new security concerns in regard to Log4j 2.16.0 (CVE-2021-45105).



As a result, our new Cloud release 21.4.70 will include a Log4j update to version 2.17.0 This version will begin to be deployed on Sunday, Dec. 26.



There is no action expected of you at this time, but please confirm that your RDS is upgraded to the latest version following the deployment.



If you have questions or experience any issues, please contact us via our Helpdesk or live chat.



Happy holidays to you and yours,

Maayan & the SysAid team
Update for On-Prem customers - Log4j 2.17.1 is included in current version release 21.4.45

Happy to update the On-Prem version is released and include Log4j fix (upgraded to Apache Log4j v2.17.1)!

it also includes the mobile add-on and many more improvement check IT out:

→ Download SysAid 21.4 On-Prem Release ←

If you have any issues in upgrading the release, please reach to our Customer Care team via our Helpdesk or live chat

Let us know how it goes!

Cheers,

Maayan

PS - Heads up for the next OP release (v22.1), the End User Portal will sunset, take the time now and move your operations to the modern and more sophisticated cousin SysAid’s Self-Service Portal for better user experience and security standards.
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