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Hello On-Prem SysAiders, Yep, just 2 months later, we've launched another great SysAid On-Prem release – now available for you to download! → Download SysAid 20.3.64 On-Prem Release ← Highlights of this release include:
  • Setting up incoming email integration and calendar sync with the OAuth 2.0 protocol, using Microsoft 365 or Google.
  • Improvements to ticket attachments, including the ability to sort ticket attachments, filter them by file type, and easily locate attachments by searching for them in the Attachments search bar.
  • Three new types of custom list fields: multi-select, relational, and relational multi-select.
  • Notifications can generate requests, changes, or problems; not just incidents anymore!
  • Shortcuts to category pointer items in the Service Catalog, providing access from multiple places, while maintaining the item in just a single location.
If you have any issues in downloading the release, please let Support know ASAP - via our Customer Support Portal. Enjoy your new release! Dena
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