Hi Hi,
Our new On-Premises release is out. Head over to our Latest Release page and download it now!
→ Download SysAid v22.1.65 On-Prem Release ←
Highlights of this release include:
- Workflow Action Items: Customize and Automate Reminders
A new check box in the Escalation Rules form allows admins to set customized reminders on action items. This requires configuration, read more about it here.
- Self-Service Portal Enhancements
Improved Scoreboard pagination and Service Catalog new loading mechanism – leading to major performance improvements and supporting intricate service catalogs.
- End-User Portal Sunset
The legacy End-User Portal (EUP) has reached the end of its journey and is now being officially retired as SysAid is ending maintenance as of this release. Once you upgrade to the latest version you will automatically be transferred to SysAid's more advanced and secure Self-Service Portal (SSP). See it in action:
- Sunsetting Oracle Database for On-Prem
In order to align our On-Prem and Cloud infrastructure, we are sunsetting our support for the Oracle database.
- ICYMI, the SysAid Mobile Add-On for On-Prem Is Here
It’s waiting for you on SysAid’s Marketplace.
If you are wondering what’s next? ABots is looking for some early adopters!
Our new automation bots are planned to be released in our next version.
ABots are simple plug-n-play bots that automate the most common manual and repetitive IT tasks. The first batch of ABots are for user management (with Microsoft and Azure Active Directories, and Exchange). We are looking for some test drivers to help put the finishing touches before it’s released to anybody else. Come be a part, email our Abots team.
Let us know how the upgrade goes!
Cheers,
Maayan
During upgrade if you require additional back versions you can find them here.
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