Welcome to this edition of SysAid Product Updates! This issue brings together the latest SysAid features in one place
AI Vision Recognition
Users can now upload images through AI Chatbot or Microsoft Teams for instant context-based answers. Whether it's a screenshot or a photo, the AI Chatbot quickly analyzes the image to provide relevant solutions and insights, streamlining communication and helping agents receive all necessary information without additional back-and-forth.
AI Emailbot Customization
SysAid's AI Emailbot now allows you to customize the look and content of service notifications to match your organization's voice and style. Agents can easily adjust text and elements to align with your brand. The AI Emailbot also translates responses to the user's language, ensuring a personalized and cohesive experience.
SysAid Copilot AI Chatbot for Agents
The AI Chatbot for Agents, powered by Gen AI, is integrated within the agent portal. It provides precise answers, suggests solutions, assists with message composition, and uses Task Advisor to prioritize service records. The chatbot is designed to reduce Mean Time to Resolution (MTTR) and improve workflow efficiency.
We are still seeking customers in controlled availability to further enhance the user experience of our Chatbot for Agents. Please reach out to your Customer Success Manager for more information.
SysAid Copilot Level 2 Certification Course
Our new AI Admin Level 2 course covers best practices for no-code customizations. It includes examples and guides to enhance user experience, ticket management, performance visibility, and your SysAid Copilot journey.
**Only eligible for graduates of SysAid Copilot Level 1 Certification Course**
Sign up SysAid Copilot Certification Course
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Your SysAid Team
