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SysAid Product Update: August 2025 Edition

 

Summer may be winding down, but we’re just heating up—with big updates designed to make your service desk smarter, faster, and more connected.

Here’s what’s new this month:
 

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AI Agents Scheduler

 

Run AI agents on a recurring schedule you define. Create and manage scheduled tasks directly in the Builder chatbot for seamless automation. Keep operations running behind the scenes and let your AI agents handle the work even when you’re off. Available with AI Agent Builder access - chat with us to unlock it!

 

Learn more.

 

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Asset endpoints now available in the developers API!

With this release, IT teams can now manage their hardware inventories programmatically—unlocking faster, smarter, and more automated workflows. From onboarding and offboarding to asset syncing and custom processes, these new capabilities save valuable time and reduce manual effort.

This marks the next step in expanding our API scope, as we continue to add more entities to support your automation needs.

🔧 What’s included in this release:

 

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Explore the new SysAid integrations Beta


We’re taking SysAid connectivity to the next level! With our enhanced integrations via Workato, you can now streamline IT workflows across even more business systems — all without writing a single line of code.

Connect SysAid seamlessly to areas like:

  • Network Monitoring
     
  • Project Management & Product Development
     
  • HR & People Operations
     
  • Knowledge Management
     
  • Remote Support Tools
     

Early access to the beta gives you:
✅ Expanded automation opportunities
✅ Quicker, drag-and-drop workflow setup
✅ Enterprise-grade security with zero custom coding

Curious if you’re eligible for early access?  

<Fill out this quick form>
 

Learning opportuntities: 
 

Power Hour: empower your users with SysAid’s Self-Service Portal

Join this hands-on session on September 10th.
<Get started>
 

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SysAid Copilot Hands-on Workshop

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AI Agents Lab

Get hands-on with AI Agents—explore, customize, and test them in real time.

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Power Hour: empower your users with SysAid’s Self-Service Portal

Join this hands-on session on September 10th.
<Get started>

 

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