Hi there,
Welcome to the latest SysAid Product Updates. We’ve gathered all the newest features to kick off your year with powerful updates and fresh opportunities.
Dive in and see what’s new!
Chatbot Response Quality Score Upgrade
We’re committed to ensuring your chatbot delivers top-notch performance! Our robust quality score system analyzes various factors and removes any pleasantries to improve accuracy and response quality for a better overall experience.By analyzing key factors such as data accuracy, user satisfaction, and issue resolution rates, businesses can identify areas for improvement and ensure SysAid Copilot meets expectations.
Be Part of Our Beta Program!
This tool is built to help you—whether or not you currently use Lansweeper—gain deeper insights into your IT environment.
With this new offering, you can effortlessly scan and discover all assets across your network, giving you a broader view and up-to-date hardware and software data at your fingertips.
Want to secure your spot in the beta program?
Setting Survey Answer Notifications
SysAid Surveys gather direct feedback from end-users, helping you pinpoint strengths, highlight areas for improvement, and address issues quickly. The Survey Answer Notifications feature keeps assignees updated, alerting them immediately to low scores that need action or high scores that deserve recognition.
Level Up Your Skills
Share Your IT Experience
Showcase your team’s outstanding work and expertise to inspire others in the industry —and as a thank-you, snag some SysAid swag from our brand store!
SysAid Copilot Level 1 & 2 Certification Course
Take your SysAid Copilot expertise to the next level with these training opportunities:
Level 1 Certification: In just one hour, you can learn the essentials of generative AI, practical skills for using SysAid Copilot’s AI Chatbot, and insights into Large Language Models.
Level 2 Certification: Designed for graduates of Level 1, this course explores advanced no-code customizations, with guides to enhance user experience, ticket management, and performance visibility
SysAid Copilot Hands-On Workshop
Join us for a live, hands-on session led by one of SysAid’s AI experts. This workshop will provide a detailed walkthrough of SysAid Copilot, demonstrating practical applications of generative AI within ITSM.
Session Dates:
February 11th, 2025 10:00 am EST | 3:00 pm UTC
February 26th, 2025 2:00 pm EST | 7:00 pm UTC
Help Shape the Future of ITSM in Our Annual Survey
We need your input for our annual survey! This year’s focus is on Generative AI, SysAdmin roles, IT tools, and industry trends. Complete the survey by January 31st, 2025, for a chance to win a $100 gift card—it only takes approximately 7 minutes to complete.
Make sure you’re always in the loop with our latest releases by checking out our documentation's release notes. Automatically receive monthly updates, just click on the subscribe button.
Your SysAid Team
