SysAid Product Update: May 2025 Edition
Welcome to this month’s SysAid Product Updates! Here’s a look at the latest features and what’s coming soon—all in one place.
Enhanced AI Chatbot Interface for End Users
We've made updates to the AI Chatbot to improve accessibility and usability:
- Mobile Browser Support: End users can now access the chatbot directly from their mobile browsers with a fully responsive experience.
- Refreshed Interface: A cleaner, more modern layout makes the chatbot easier to use across all devices.
New AI Agents
Explore the latest AI agents, now available in the AI Agents Library and ready to use:
- Detect Problem from Incidents
- Create Problem with Related Incidents
- Add Note to Service Record
- Generate Wrap-up to SR
- Deep Research with Perplexity
- Microsoft 365 – Identify License Shortage
Learning Opportunities
1. Start Your AI Certification - Level 1. Get to grips with SysAid Copilot and build foundational AI skills. Sign up
2. Advance Further with AI - Level 2 Cert. Learn setup, rules & integrations. Level 1 required. Sign up
3. New: Level 3- Agentic AI Certification Body. Understand core concepts and practical applications. Learn how to build and deploy Agentic AI. Level 2 required. Sign up
4. Join a Hands-On SysAid Copilot Workshop: Explore AI tools, cut ticket loads, and solve tasks live. Choose from 3 dates! Sign up
5. New: AI Agents Lab: Get hands-on with AI Agents—explore, customize, and test them in real time. Sign up
6. Asset Visibility Hands-On Workshop: Get hands-on with SysAid’s asset management tools—discover, track, and manage it all. Sign up
