Welcome to SysAid’s November product newsletter! Keep reading to learn about the latest capabilities now at your fingertips, and sign up for upcoming training, workshops and events.
Automated application discovery, key usage statistics and more with License Manager Advanced
Gain control and visibility over license usage, discover shadow IT, ensure proper governance and data security, and identify opportunities to improve cost efficiency with AI software discovery. Now available in SysAid Cloud.
Smarter and faster AI agent creation with the enhanced AI Agent Builder
Creating AI agents just got easier. Powered by Sonnet 4.5, AI Agent Builder generates detailed implementation plans, retrieves relevant API documentation independently, resolves errors, and self-corrects when needed, making creating and implementing AI agents simpler than ever before.
New prebuilt AI agents supercharge your day-to-day operations
Work smarter and faster with prebuilt AI agents designed to handle common IT and service activities on your behalf. New AI agents are added regularly, and now ready to use in your Agent Chatbot, with the latest including:
- License Manager - Contracts Insights
- Microsoft - Change Alias Request
- Microsoft 365 - Manage Distribution List Membership
- Update Service Record Details
- Similar Incidents and Problems
- Summarize Highest Priority Service Records
- Splashtop Remote Session Creator
Explore now
See agentic ITSM progress with adoption and performance insights, in the new AI Agents Usage Dashboard
Get a clear view of how AI agents perform across your organization, with key metrics around execution trends and top-performing agents across channels. Identify which AI agents are used most and by whom, helping you understand your organization’s top needs and adoption trends.
Deliver more engaging self-service with suggested prompts in the End User Chatbot
Suggested prompts make it easier for users to get started and find what they need, positioning the chatbot as a natural first stop for support. By offering common questions and quick actions, it promotes a faster, more intuitive, and engaging self-service experience when compared to traditional portals.
Try it now in the end user chatbot!
Stop manual errors and scale faster with programmatic CI control via the developer API
Automated dependency mapping, asset syncs, advanced integrations, and control over CMDB with newly added configuration item relations in the developer API. Prevent human error, and manage data programmatically at scale.
Link to knowledge base articles directly from service records
You can now attach knowledge base articles to service records from the Related Items tab, creating a centralized source for all related content, reducing back-and-forth, and helping agents resolve issues faster with clear, consistent guidance.
