Welcome to the October edition of SysAid product updates! Check out the latest features, all in one place, to keep you up to date.
Introducing SysAid Connect – now available in Spaces
SysAid Connect is your new central hub for integrations, making it easier than ever to extend SysAid’s capabilities.
With SysAid Connect, you can:
-Build automations and integrations, powered by Workato, the trusted no-code platform
-Connect 1,000+ apps across IT, HR, Finance, and more
-Enable secure, scalable, seamless integrations—all from the SysAid interface
Available in Spaces ITSM, SysAid Connect helps you get the most out of your platform.
Search bars in Data Pool
Easily search for data items within each dataset, including service records, knowledge base articles, verified answers, documents, websites, SharePoint connection, and AI agents using dedicated search bars on every page.
Microsoft Teams AI connection now available
Introducing a new AI connection with Microsoft Teams, extending the power of AI agents into the Teams environment where your users feel most at home. Use the AI Agent Builder to customize, schedule, and create agents in Teams tailored to your business needs.
Introducing GPT-5 in SysAid Copilot AI chatbots
GPT-5, OpenAI’s newest large language model, is gradually rolling out in both the AI Chatbots for Agents and End Users to help you get the best answers for your questions.
Log in to SysAid and open the AI Chatbots to try it out now
