Hi SysMates,
It’s the last version for 2022 and we have amazing and exciting gifts for you!
Introducing the NLP KB for AI Service Desk
The AI Service Desk, now with NLP, lets end users easily self-resolve issues by bringing them KB articles in their work environment.
SysAid’s conversational bot turns IT service into personal service - end-users get the help they need whenever and wherever they are
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Bring KB to your end-users in their work environment
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Suggest curated KB articles to empower end-users to self-resolve
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Continually improve accuracy as the bot learns
New and Advanced Linux Agent for Leading Distributions
We now support RPM distribution for Linux. The new RPM agent, is an application, installed on the asset, supporting leading Linux distributions: RedHat (RHEL), Debian, and Ubuntu.
The RPM agent includes enhanced functionality:
Improved inventory capabilities, monitoring, auto upgrading, controlling the agent setting remotely, and troubleshooting.
Read here for more information.
SysAid Agent Available for Windows 11
SysAid continues to deliver on its promise to support the broadest array of OS, and SysAid Windows agent now supports Windows 11 assets.
And last but no least a few more highly requested Joys:
#14796 - New custom datetime tag for email notifications
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Custom datetime fields in email notifications now appear in the time zone set by the customer, as we fixed a bug that caused those fields to automatically appear in EST.
Update your notifications to use the new tag ${sr.getCustomFieldValue("CUSTOM FIELD NAME") for every custom field. For more details see here
#20076 - Assets with FIPS policy support
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Agents no longer fail when downloading files when the asset has the FIPS policy enabled. The agent files use the SHA265 (instead of MD5) encoding method.
That’s all for Version 22.4.60 - Gradual Rollout: December 25th, 2022 – January 2nd, 2023
Happy holidays to you and yours!
The SysAid Team
PS - Want to get notified when new product updates are out? Hit subscribe and you are good!
