Version 21.4.20 – (Gradual rollout: October 17 – October 24)

360-degree service management Admins can set escalation rules to trigger every time a ticket is updated or when a ticket is created. Simple, one-touch customer experience SSO connector is no longer limited to only three tenants; and Azure Integration is no longer limited to only one tenant. They now both support multiple tenants. See the release notes and bug fixes here: https://www.sysaid.com/product/cloud/latest-release