This sprint we gave a big boost to bugs that have been bothering you!

Addressing issues across the board in Self-Service Portal, Knowledge Base, Email Integration & Third-Party Integrations
FR #59940, FR #63828, FR #52237, FR #61529, FR #64574, FR #62900, FR #64947

#59940
Hotkey video recording agents work when SSO integration is enabled
#63828
LDAP users are authenticated when using Office 365 SSO integration
#52237
Supervisor can view ticket messages in Self-Service Portal

Wanna dive deeper? here.

Stay tuned for the latest releases on this forum,
Cheers,
Maayan