Version 21.4.50 (Gradual rollout: November 28 – December 5)

#1 Now Easier to Spot Your Duplicates in Attachments Ticket attachments now display a numerical indicator to show how many versions of the identical file were attached to the ticket. #2 Transfer Your Rules When Deleting Group When admins delete a group, they can transfer the group’s routing rules and escalation rules to another group before final deletion. #3 Six bugs that you reported to us have been resolved! Addressing issues across the board in the Self-Service Portal, Knowledge base, Slack integration, Asset's software tab, Task notification form #FR 58869, #FR 64334, #FR 64404, #FR 64658, #FR 64574, #FR 53803 Wanna read more? here: https://www.sysaid.com/product/cloud/latest-release Stay tuned for the latest releases on this forum, Cheers, Maayan