This sprint we gave a big boost to bugs that have been bothering you! Addressing issues across the board in Self-Service Portal, Knowledge Base, Email Integration & Third-Party Integrations FR #59940, FR #63828, FR #52237, FR #61529, FR #64574, FR #62900, FR #64947 #59940 Hotkey video recording agents work when SSO integration is enabled #63828 LDAP users are authenticated when using Office 365 SSO integration #52237 Supervisor can view ticket messages in Self-Service Portal Wanna dive deeper? here. Stay tuned for the latest releases on this forum, Cheers, Maayan