Version 21.4.60 – (Gradual rollout: December 12 – December 19)

This sprint we gave a big boost to bugs that have been bothering you!



Addressing issues across the board in Self-Service Portal, Knowledge Base, Email Integration & Third-Party Integrations

FR #59940, FR #63828, FR #52237, FR #61529, FR #64574, FR #62900, FR #64947



#59940

Hotkey video recording agents work when SSO integration is enabled

#63828

LDAP users are authenticated when using Office 365 SSO integration

#52237

Supervisor can view ticket messages in Self-Service Portal



Wanna dive deeper? here.



Stay tuned for the latest releases on this forum,

Cheers,

Maayan