Hi All,
This new cloud version is bringing to you a zen moment:

Automatically Archive Old Tickets
Keeping your workspace decluttered allows you to focus on the here and now.
SysAid archives tickets that have not been updated for 12 months or more.

This applies to:

• All closed, and deleted tickets older than 12 months

• Open incident tickets that haven't been edited in 12 months or more

Nothing is lost, it has just moved from your day-to-day work list, and is easily accessible through the dedicated “Archived” view.
We also fixed a bug regarding guests opening incidents on SSP #67458
> Check IT all out <
Keeping IT tight,
Cheers,
Maayan

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