A new cloud release is here with some goodies on several fronts, let’s see what we have here:
Making it Easier to Adopt AI Service Desk
For accounts that are happily using a different user repository and must enable Azure for the AI Service Desk, we created a new option to define Azure as a secondary repository. For example, this enables LDAP and Azure User Repositories to work side-by-side.
The 'Azure-secondary' mode allows customers to easily setup the AI Service Desk. They can activate the pre-requisite Azure integration without leaving behind their existing groups, filters, sign-in, and password services. Learn more here
At least 8 accounts had this on their wish list and now it’s here!
Query Builder: Low-code Configurability of Date Filters
Instead of having to choose start and end dates, admins can now choose from a simple dropdown list of pre-defined time periods in the query builder.
This is available on list filters related to all entities across SysAid.
This saves admins time and requires low effort to set up as no-code is required.
Edit User Group Page Improved
The edit page for User Groups has been improved, sectioning the information and actions into three tabs: General, Members, and Permissions, as well as adding option to delete or duplicate group.
Another good one is part of this release on the Patch Management front #15902:
Increase the flexibility to configure the Patch Management reboot policy. When choosing “Let Users Decide” admins can select if to include the allow “Don’t Bother Me Again” option for end-users.
We also fixed bugs and more small features on a couple of SysAid modules:
General | Patch Management | Self-Service Portal | Third-Party Integrations | BI Analytics
And let us know what you think, in the comments!
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