Hi All,
A new cloud release is here with some goodies on several fronts, let’s see what we have here:
Making it Easier to Adopt AI Service Desk
For accounts that are happily using a different user repository and must enable Azure for the AI Service Desk, we created a new option to define Azure as a secondary repository. For example, this enables LDAP and Azure User Repositories to work side-by-side.
The 'Azure-secondary' mode allows customers to easily setup the AI Service Desk. They can activate the pre-requisite Azure integration without leaving behind their existing groups, filters, sign-in, and password services. Learn more here
At least 8 accounts had this on their wish list and now it’s here! 
Query Builder: Low-code Configurability of Date Filters
Instead of having to choose start and end dates, admins can now choose from a simple dropdown list of pre-defined time periods in the query builder.
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This is available on list filters related to all entities across SysAid.
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This saves admins time and requires low effort to set up as no-code is required.
Edit User Group Page Improved
The edit page for User Groups has been improved, sectioning the information and actions into three tabs: General, Members, and Permissions, as well as adding option to delete or duplicate group.
Another good one is part of this release on the Patch Management front #15902:
Increase the flexibility to configure the Patch Management reboot policy. When choosing “Let Users Decide” admins can select if to include the allow “Don’t Bother Me Again” option for end-users.
We also fixed bugs and more small features on a couple of SysAid modules:
General | Patch Management | Self-Service Portal | Third-Party Integrations | BI Analytics
> Check IT all out <
And let us know what you think, in the comments!
Cheers,
Maayan
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