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Active tickets report

  • January 28, 2018
  • 2 replies
  • 115 views

diego.au
Community Enthusiast
Hi, I am having some problems with historical active tickets. 1 - the current active ticket report - if i ran this report for last week it will only tell me ticket that are active for last week. If I have some aged tickets, older than last week, they will not show up on the report. 2 - I also need to be able to report on how many active tickets i had at any given time. Say this week we have x amount of tickets active, now i want to know how many active tickets I had open this time last year. Any help will be appreciated.

2 replies

Danny Tashiev
SysAider
Hi diego.au, I believe this could be developed either as a feature request or a special project. If you prefer the second - please contact your account manager. If the former - let me know and I'll move this thread to the Feature Requests forum. Cheers, Danny

  • New SysMate
  • February 16, 2022
I need help finding an aging report for tickets