Active tickets report

  • 28 January 2018
  • 2 replies


I am having some problems with historical active tickets.

1 - the current active ticket report - if i ran this report for last week it will only tell me ticket that are active for last week. If I have some aged tickets, older than last week, they will not show up on the report.

2 - I also need to be able to report on how many active tickets i had at any given time. Say this week we have x amount of tickets active, now i want to know how many active tickets I had open this time last year.

Any help will be appreciated.

2 replies


I believe this could be developed either as a feature request or a special project. If you prefer the second - please contact your account manager. If the former - let me know and I'll move this thread to the Feature Requests forum.

I need help finding an aging report for tickets