We are interested in using BI Analytics to view data on Service Record Actions. Is this possible?
Question
Can BI Analytics report on Service Record Actions?
+4
+4Hi there,
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
>
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
>
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
+1Hello
Thank you for the question.
BI Analytics is used to analyze/examine Service Records in your environment, not Action Items.
Action Items are steps that are part of a request-type ticket.
The available BI Analytics dashboards include:
-ITSM Performance Dashboard (Default)
-Incidents vs. Requests
-Efficiency Indicator: Handoffs
-SLA Indicator: Resolution Time
-Ticket Sources
-Active Service Records (SRs)
If you’d like to customize a dashboard or create a new one, please reach out to your Account Manager.
You can find more details related to BI-Analytics here:
https://documentation.sysaid.com/docs/bi-analytics
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
