We are looking for a way to report on when the status (not necessarily the last modification of the SR) was last changed for a service record. The outcome is a way to track how long service records have been in say a Pending User or Customer Responded status regardless of other notes or field changes in the service record. Ideally, a database field dedicated to that with a timestamp of when the last status change took place. Does something like this already exist?
Best answer by Anonymous
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