I have created a custom Dashboard for the Application Support team in our business. One of the graphs is Service Records Overview which is grouped by ‘Assigned to’. I’ve set a filter so that it only displays Assigned to=’User1’, Assigned to=’User2’ and Assigned to=’User3 (the users being names of the team in question). When clicking on ‘User1’ (cyan) to drill down into the detail, the list only returns 8 service records. All other users match perfectly.
![](https://uploads-eu-west-1.insided.com/sysaid-en/attachment/5c9472e9-94ff-4031-9946-95bb0ff624c9.png)
![](https://uploads-eu-west-1.insided.com/sysaid-en/attachment/8cc45024-abb2-47bf-bd86-4856c2a12655.png)