Hi, I want to create a report in SysAid for calculating time between ticket opened and ticket assigned.
@simranjeet once you create a timer from ‘open to assign’ you'll be able to build such a report in your SysAid.
Settings > Timers > Create New/Edit existing
See the below example how expression builder logic can be built for your need (No. 6)
Let us know how it goes!
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