Hello All...
I try to customize an report a way, that it shows class in the output.
So not all statuses but just Active or Closed. Any idea??
Best regards
Michael
Report on CLASS
Don't know if you ever got this figured out, but figured I would post for the next person to come along.
In Reports, on the Filter Tab, "Active" is one of the options you can select.
If you want to see open ticket
Status is Active
If you want to only see the closed class tickets use
Status is not Active
May or may not work depending if you have Custom Statuses configured
In Reports, on the Filter Tab, "Active" is one of the options you can select.
If you want to see open ticket
Status is Active
If you want to only see the closed class tickets use
Status is not Active
May or may not work depending if you have Custom Statuses configured
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