Report on CLASS

  • 1 March 2021
  • 1 reply

Hello All...
I try to customize an report a way, that it shows class in the output.
So not all statuses but just Active or Closed. Any idea??
Best regards

1 reply

Don't know if you ever got this figured out, but figured I would post for the next person to come along.

In Reports, on the Filter Tab, "Active" is one of the options you can select.

If you want to see open ticket

Status is Active

If you want to only see the closed class tickets use

Status is not Active

May or may not work depending if you have Custom Statuses configured