Can someone explain to me how I can report on how many SRs have been closed per month?
I don’t see anything close to this in the Dashboard and I’m not getting quite what I want in my working in Reports.
Thanks,
Anthony
Best answer by Anonymous
View originalHi
We have out of the box reports: https://salesmaayan.sysaidit.com/all-reports
You can find opened/closed SRs grouped by different parameters:
You can get a full list of pre-built reports here.
There’re endless possibilities for custom reports as well. For example:
In this case “Request time” shows when the SR was created and “Close time” under advanced filters -- when it was closed.
Also check out this post (and the whole DIY series is helpful):
Hope it answers your question!
Good luck!
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