When creating a report, is it a possibility to add a timeframe for request time to include all time. For example, if I want to see all active service records currently open with X Status, I am limited to custom timeframes that have to be constantly edited per report rather than a pre-coded option that states “All Time”. This would then grab from the day of report generation back to the first creation of the account or something along those lines and show any request/change/incident/problem that would fall under that timeframe in the report.
The manual methodology to constantly update the date ranges to include all open items is becoming a constraining factor in our managements reporting process.
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Thank you for contacting SysAid Customer Care.
Unfortunately the Request Time filter on reports does not have a option for All time since the same result can be achieved by removing the filter from the Report.
You mentioned that you created a new report for Service Records.
The basic filters that are added by default for new reports include Categories selection, Service Record Type, Company, Status and Request Time (defaulting to 7 days interval).
Since you do not need to filter for request time you can click the Pencil icon in the top right in order to edit any of the filters present on the report.
Once Edit mode is activated a X mark will appear on the right of the filters. Simply click on the x on the right of Request time to remove it.
This option can be used on any of the reports created in your environment.
Once the filter is removed click on the Pencil icon once more to exit Edit mode.
All the tickets that match the other filters applied should now appear and you should be able to save the report.
Unfortunately this is not a option for Out-of-the-box or custom reports(for example “Opened/Closed Records per Priority/Urgency”).
Let me know if the option presented helped you achieve the desired result.
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