If client asks question and does not get a complete response, does co-pilot offer option for continued conversation building off last question?
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Hi there,
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
**AI magic at your service!**
SysAid CoPilot is designed to assist users with IT service management tasks by providing real-time support through an AI-powered chatbot. However, the current capabilities of SysAid CoPilot do not include maintaining ongoing conversations in the way a human might. Here’s a breakdown of how CoPilot handles interactions:
1. **Single Interaction Focus**: CoPilot is primarily designed to handle individual queries and provide responses based on the information available in the system. Each interaction is treated as a separate query.
2. **Contextual Understanding**: While CoPilot can understand and respond to specific questions, it does not inherently maintain context across multiple interactions. This means that if a user asks a follow-up question, CoPilot may not automatically relate it to the previous question unless explicitly stated.
3. **Knowledge Base Utilization**: CoPilot leverages the knowledge base and other data sources to provide accurate responses. Users can ask questions related to service records, knowledge base articles, and other organizational data.
4. **Feedback and Improvement**: Users can provide feedback on the responses they receive, which can be used to fine-tune the AI’s performance over time.
If you have specific requirements for ongoing conversation capabilities, it might be beneficial to explore additional configurations or integrations that could enhance this functionality. For further assistance or customization, please feel free to reach out to SysAid support.
SysAid CoPilot is designed to assist users with IT service management tasks by providing real-time support through an AI-powered chatbot. However, the current capabilities of SysAid CoPilot do not include maintaining ongoing conversations in the way a human might. Here’s a breakdown of how CoPilot handles interactions:
1. **Single Interaction Focus**: CoPilot is primarily designed to handle individual queries and provide responses based on the information available in the system. Each interaction is treated as a separate query.
2. **Contextual Understanding**: While CoPilot can understand and respond to specific questions, it does not inherently maintain context across multiple interactions. This means that if a user asks a follow-up question, CoPilot may not automatically relate it to the previous question unless explicitly stated.
3. **Knowledge Base Utilization**: CoPilot leverages the knowledge base and other data sources to provide accurate responses. Users can ask questions related to service records, knowledge base articles, and other organizational data.
4. **Feedback and Improvement**: Users can provide feedback on the responses they receive, which can be used to fine-tune the AI’s performance over time.
If you have specific requirements for ongoing conversation capabilities, it might be beneficial to explore additional configurations or integrations that could enhance this functionality. For further assistance or customization, please feel free to reach out to SysAid support.
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
Hi there
Thank you for reaching out,
Copilot will and/or should always provide you with a complete answer. When presented with a question the AI will always formulate a complete answer based on the information added in the data pool https://documentation.sysaid.com/docs/data-pool . If the answer is incomplete, it can be edited on https://documentation.sysaid.com/docs/monitor-ft so that next time it provide a more accurate answer to the client.
If the answer is not what the client is looking for or it does not help them, they are offered the option to open a ticket with SysAid.
If you need any additional assistance or have more questions, you can always send an email to helpdesk@sysaid.com.
Thank you!
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