Skip to main content
Solved

Link to a custom service request and custom categories from the self service portal

  • 5 July 2024
  • 3 replies
  • 23 views

Hello,

I created a service catalog item and want that to link to a custom template that I created and only show a filtered number of categories.

 

The documentation states to append ?populateSR_id=<Template ID#> for the template and ?selectedGroupName=<Name of User Group> for the category.

 

Both work indivually, but how can I combine them?

https://documentation.sysaid.com/docs/service-catalog

 

Thanks in advance.

 

3 replies

SysAid Copilot
Rank
Userlevel 1
Badge +3
Hi there,

SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
>
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
simonamirza
Rank
Userlevel 2
Badge +1

Hi @Michael Reznicek, 

To link a service catalog item to a custom template and show a filtered number of categories, you can combine the parameters in the URL. Here’s how you can do it:

  1. Identify the Template ID and User Group Name: Make sure you have the correct Template ID and the User Group Name that you want to filter.

  2. Combine the Parameters: You can combine the parameters by appending them with an ampersand (&) in the URL. The format will be as follows:

[http://HOSTNAME:PORT/path_to_service_catalog_item?populateSR_id=](http://HOSTNAME:PORT/path_to_service_catalog_item?populateSR_id=)<Template ID#>&selectedGroupName=<Name of User Group>
  1. Example: If your Template ID is 123 and the User Group Name is 'Support', the URL will look like this:
http://HOSTNAME:PORT/path_to_service_catalog_item?populateSR_id=123&selectedGroupName=Support
  1. Test the URL: Enter the combined URL in your browser to ensure it works as expected.

If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.

M

Hello,

thank you for your quick response. It works.

Greets,

Michael

Reply


Terms & ConditionsCookie settings