I found that: http://***MYSYSAID*LINK*/SubmitSR.jsp?populateSR_id=#ofTheTemplate redirect me directly to the right template. But the Header say: SUBMIT INCIDENT but this is a request (see green box) Is there a way that he will display the right text: SUBMIT REQUEST ??? Thanks a lot for all help

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Hi All, I tried the same (as we are building our service catalog) but i got a strange error like below

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Hi Guys, I really need some information on that because it's part of our service Catalog website to be able to open a template froim a link and to avoid the selection on the selfservice portal :)

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Hey guys, I tested the method mentioned in this thread, and it works fine. Just make sure to use the correct page URL for either an incident or a request, matching up to the incident/request template, so as not to open a request template in an incident submission page and vice versa. Cheers, Danny

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You right Danny, I certianly did something wrong :)

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Can this article be updated for 2022? We had a URL link to a template that was working just fine until the upgrade to the On-Premises version of 21.4 just a few weeks ago. I reached out SysAid support but could not arrive at the correct answer. This article is also 5 years old but does not have the (current) correct answer either: https://community.sysaid.com/Sysforums/posts/list/15470.page This is what the link was that used to work: https://SERVER_URL/SubmitSR.jsp?type=req&populateSR_id=TEMPLATE_NUMBER&populateSR=true Every time we go to the link, it takes us to the End User Portal, but does not open any templates. I made sure the template in question is visible to the EUP.

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