I found that:



http://***MYSYSAID*LINK*/SubmitSR.jsp?populateSR_id=#ofTheTemplate



redirect me directly to the right template.

But the Header say: SUBMIT INCIDENT but this is a request (see green box)



Is there a way that he will display the right text: SUBMIT REQUEST ???





Thanks a lot for all help

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Hi All,



I tried the same (as we are building our service catalog) but i got a strange error like below

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Hi Guys,



I really need some information on that because it's part of our service Catalog website to be able to open a template froim a link and to avoid the selection on the selfservice portal

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Hey guys,



I tested the method mentioned in this thread, and it works fine. Just make sure to use the correct page URL for either an incident or a request, matching up to the incident/request template, so as not to open a request template in an incident submission page and vice versa.



Cheers,

Danny

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You right Danny,



I certianly did something wrong

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Can this article be updated for 2022?



We had a URL link to a template that was working just fine until the upgrade to the On-Premises version of 21.4 just a few weeks ago. I reached out SysAid support but could not arrive at the correct answer.



This article is also 5 years old but does not have the (current) correct answer either:

https://community.sysaid.com/Sysforums/posts/list/15470.page



This is what the link was that used to work:

https://SERVER_URL/SubmitSR.jsp?type=req&populateSR_id=TEMPLATE_NUMBER&populateSR=true



Every time we go to the link, it takes us to the End User Portal, but does not open any templates.

I made sure the template in question is visible to the EUP.

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