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When an end-user submits a ticket or anytime an update is sent to the end-user, they receive an automatic email with a link to the ticket number. 

The link to the ticket takes them to the self-service portal instead of the ticket specifically. Whereas if an administrator user clicks on the link, they are directed to the ticket itself.

Is there a way we can change the link for end-users to be directed to tickets for the notifications to be user-friendly?

Hi @lgautam,

Thanks for reaching out, can you confirm what tag is currently implemented for this in your notifications? 

Link to SR

or 

Link to action item 

 

Let us know, 

Maayan

 

 

 

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