When an end-user submits a ticket or anytime an update is sent to the end-user, they receive an automatic email with a link to the ticket number.
The link to the ticket takes them to the self-service portal instead of the ticket specifically. Whereas if an administrator user clicks on the link, they are directed to the ticket itself.
Is there a way we can change the link for end-users to be directed to tickets for the notifications to be user-friendly?
Link to service record in email notification to end user
Userlevel 5
Hi
Thanks for reaching out, can you confirm what tag is currently implemented for this in your notifications?
Link to SR
or
Link to action item
Let us know,
Maayan
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